Lambanhkem Return Policy

At Lambanhkem, we strive to deliver the highest quality cakes to our customers. However, if you encounter any issues with your order, we offer the following return policy:

1. Eligibility for Returns:
– Returns or refunds are only applicable if the product received is damaged, incorrect, or does not meet the order specifications.
– The product must remain in its original packaging and be unused.

2. Return Period:
– Customers must notify us of any issues within **24 hours** of receiving the product.
– Due to the perishable nature of our cakes, returns or exchanges cannot be accepted after this period.

3. Return Process:
– To initiate a return, please contact our customer service team at insert contact info with your order number and a description of the issue.
– If approved, we will either issue a refund or provide a replacement cake based on availability.

4. Refunds:
– Refunds will be processed within **5-7 business days** after approval.
– Refunds will be issued through the original method of payment.

5. Non-Returnable Items:
– Custom orders and personalized cakes are non-refundable unless there is a quality issue.

6. Contact Information:
– For any return inquiries, please reach out to us at insert email/phone number.

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This policy ensures customer satisfaction while considering the nature of perishable goods like cakes.